When any parcel is not getting delivered due to any of below mentioned reasons ,Exceptions are raised :-

1.Incorrect address of Consignee

2.Incomplete address 

3.Required paperwork missing .Paperwork includes Invoice/Proforma invoice / AWB/ Declaration/Sate govt relates taxes/Entry tax/Octroi taxes .

whenever you receive any mail regarding exception ,please take it on high priority and contact our customer care team for more support .