How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How to open an Account with eCourierz ?
How do I check shipping rates, before opening an account with eCourierz?
How to start booking my orders with eCourierz ?
How to recharge my wallet on eCouriez ?
See all 7 articles
I am a marketplace for various product.How can I arrange pickups from multi locations
What happens if shipment is connected on manual AWB
Do you provide Bulk parcel services
Do you have Import services also?
How do I close my eCourierz Account ? Will I get my SD amount back?
See all 6 articles
What is an exception? And what to do next?
How to track my parcel on eCourierz portal ?
I am unable to track my shipment / tracking status not updated in my dashboard.
Will I receive alerts on tracking status ?
What is a billed weight or chargeable weight ?
What is Volumetric weight ? How to calculate ?
What is a Weight discrepancy ? How to avoid this ?
How can I refill my wallet ?
I am not able to do wallet refill. Any other options of making payments?
Do You guys accept payments from American express card
Shipping the parcel.
I have booked parcel and now I want to change pin code /address of consignee.
How to generate Shipping Label ?
How can I calculate tax /duty at applicable at destination in case of International parcel ?
How do I cancel my order ? What are the charges?
All you need to know about pick up, delay in pick up or pick up failure.
See all 9 articles
Packaging Do's and Don'ts
COD -Cash on Delivery
How to avail COD services ?
Can I get my COD remittance in my wallet ?
What is a COD remittance Cycle / How many days does it take to remit my COD amount? ?
I have not received my COD yet. When will you pay?
My money is not reflecting in my wallet ,although money got debited from my bank account
Does amount in my wallet expire .What is life expectancy of wallet money.
How to make payment against octroi charges /Entry taxes/Customs duty/Excess weight/Address correction /RTO charges and other .
1.What are Insurance charges if I want to send any courier via ecourierz.
2.What happens if my parcel get lost or damage
How can I make my claim in case of damage and lost , as I have take insurance services also
Help Desk Software