eCourierz.com

Getting Started 9

• How to open an account with eCourierz ?
• What is the Security Deposit? Is it a subscription fee ?
• How do I check shipping rates, before opening an account with eCourierz?
• I have paid the Security Deposit but its not reflecting in my wallet. Why?
• How to start booking my orders ?

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FAQ 6

• I am a marketplace for various product.How can I arrange pickups from multi locations
• What happens if shipment is connected on manual AWB
• Do you provide Bulk parcel services
• Do you have Import services also?
• How do I close my eCourierz Account ? Will I get my SD amount back?

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Tracking 4

• What is an exception? And what to do next?
• How to track my parcel on eCourierz portal ?
• I am unable to track my shipment / tracking status not updated in my dashboard.
• Will I receive alerts on tracking status ?

Weight Discrepancy 3

• What is a billed weight or chargeable weight ?
• What is Volumetric weight ? How to calculate ?
• What is a Weight discrepancy ? How to avoid this ?

Payments/Wallet/Refund 3

• How can I refill my wallet ?
• I am not able to do wallet refill. Any other options of making payments?
• Do You guys accept payments from American express card

Shipping Queries 9

• I have booked parcel and now I want to change pin code /address of consignee.
• How to generate Shipping Label ?
• How can I calculate tax /duty at applicable at destination in case of International parcel ?
• How do I cancel my order ? What are the charges?
• All you need to know about pick up, delay in pick up or pick up failure.

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Packaging Queries 1

• Packaging Do's and Don'ts

COD remittance 4

• How to avail COD services ?
• Can I get my COD remittance in my wallet ?
• What is a COD remittance Cycle / How many days does it take to remit my COD amount? ?
• I have not received my COD yet. When will you pay?

Payment 3

• My money is not reflecting in my wallet ,although money got debited from my bank account
• Does amount in my wallet expire .What is life expectancy of wallet money.
• How to make payment against octroi charges /Entry taxes/Customs duty/Excess weight/Address correction /RTO charges and other .

Insurance 3

• 1.What are Insurance charges if I want to send any courier via ecourierz.
• 2.What happens if my parcel get lost or damage
• How can I make my claim in case of damage and lost , as I have take insurance services also

Tax Forms 2

• Pick up guy is rejecting the shipment, asking for some documents. What to do?
• I don’t have Service tax registration /TIN, how I can fill tax form for KL, WB, GJ, UP & others